Every Product is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects.If you purchased a product and had it then shipped to another country, parts will only be sent to the country in which the product was originally sent. Gialer warrants this product, including all individual components against defects in material or workmanship as follows:
Gialer Limited 1-Year Warranty
Our product have 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.
What Will We Do To Correct Problems With Your product?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by us.
What Will We Not Do?
Gialer will not replace any part without first seeing photos or video of the damaged part. We will not offer a warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Engwe will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the product is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of our bike. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Gialer. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual,
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/ email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that oftentimes these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/ vulgar language towards our staff. We will offer a warning if this occurs, after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.